Salon Policies

Clear, fair, and comfort-first. These keep your experience premium and predictable.

A 25% deposit secures all bookings and is credited to your final bill.
Deposits are non-refundable in cases of late cancellations or no-shows, but will be retained as credit if you re-book the same service within 7 days.
After 7 days without re-booking, the deposit is forfeited.
For group bookings or multiple clients booked together, full upfront payment is required.
Please arrive 10 minutes early for wash-included services.

Cancellations made less than 24 hours before the appointment or no-shows will not receive refunds.
If you re-book within 7 days, your deposit credit will apply toward the new appointment.
Arrivals more than 15 minutes late may be shortened or rescheduled to respect the next client’s slot.

Our 72-Hour Comfort Guarantee applies to all braided styles. If your braids feel too tight, visit us within 72 hours for a tension-release service at no charge.
All braid styles use tension-free parting patterns and scalp-kind prep for comfort and longevity.

For gel or acrylic nail services, we offer a 5-day re-do window.
If you experience lifting, chipping, or peeling within 5 days, return for a complimentary repair of the affected nail(s).
Beyond 5 days, or where the issue results from external damage or aftercare, standard repair fees apply.

Your health and comfort come first. Please inform us of any allergies, sensitivities, or scalp/skin conditions before your service.
We use sanitised tools and professional-grade products at every station.
Stylists may decline or adjust services if they believe it could harm your hair, nails, or scalp.
Disposable or single-use items are replaced after every client to ensure hygienic service delivery.